Questions ?
What is Biodynamics
A holistic approach to life, considering the plant in its environment in its relationship with the soil, the air, the cosmos and other plants and animals. Biodynamics means working on the balance of our vines for a better balance in our wines.
A vegan wine?
It is a wine without animal products for the entire process of transformation and dressing ...
Buy your wine
1. Delivery
- Why do I still have to wait for my delivery?
Our delivery times are 2 to 10 days, the tracking of your package is precise and you are regularly informed of the status of your order by email.
To offer you the best of France, we store our bottles directly in the cellars of Château Les Graves de Viaud, then they are the ones who send you your reserved bottles in your name.
Your package is repaired to measure at a very economical price, so we have chosen to save money, to provide you with personalized boxes, tissue paper and others on the packaging, which are certainly pleasant, but neither really necessary nor very ecological. Your order is packaged operationally (in black to protect it from light) without frills, logos, boxes or paper bags: here only the BOTTLE you have chosen counts. We've worked HARD to bring it to you, delivered to your home, at the best possible price!
IN CASE OF WAITING MORE THAN 15 DAYS, PLEASE CHECK THAT YOUR PACKAGE IS NOT WAITING AT THE POST OFFICE BEFORE CONTACTING US TO Trigger A "TRACKING" ALERT.
Our company is on a human and family scale sometimes small setbacks can occur
The delivery times indicated when you take your order are understood to be in working days (working days for the Xpress, delivery possible on Saturdays) and for an order before 12:00 p.m. Orders placed after 12 noon will generally be processed the following day.
2. QUALITY
- My BOTTLE has a defect?
Our BOTTLES are patiently selected and checked. We also want to offer you excellent value for money and regular promotions. It is possible that a defect has escaped our control, we are sincerely sorry. Please take a picture of it and send us your comment to boutique@lacolombine.fr, it helps us to improve, to improve our service. Depending on the analysis of the defect, we will offer you a total or partial refund in the form of a GIFT VOUCHER.
3. PAYMENT
- What are the payment methods ? Do you take checks?
Currently, you can pay by credit card or Paypal account on our site. We do not accept bank checks, bank transfers or payment on receipt.
4. CONTACT
- How can I contact you?
If you have not found the answer to your question, do not hesitate to contact us by email at boutique@lacolombine.fr
Our customer support will be happy to answer them within 24 hours :)